• You will receive a ‘Journey Confirmation’ email once payment is made. Please ensure all information is correct.
• A ‘Trip Details’ email will follow when a driver is assigned, containing pickup instructions and driver contact details.

FLIGHT DELAY & RESPONSIBILITY DISCLAIMER

• MINICABX LTD is not liable for missed flights caused by traffic, accidents, breakdowns, bad weather, or unexpected events.
• Passengers should aim to reach the airport at least 2 hours before their flight.
• Choosing to travel closer to departure time is at your own risk — MINICABX LTD will not be held responsible.
• Customers are encouraged to have sufficient travel insurance before booking.

PASSENGER AND BAGGAGE GUIDELINES

• No refunds will be given if passengers decide not to wait for their driver and use other transport.
• Ensure the vehicle selected can accommodate both passengers and luggage. Contact our support team if uncertain.
• For safety, all bags must be stored securely in the boot.
• Pets are not permitted unless they are designated guide dogs. All animals must be pre-approved at the time of booking and kept in suitable carriers. Unapproved pets will not be accepted for transport.

TRAVEL ROUTES & FLIGHT DETAILS

• Drivers choose the most suitable route on the day of travel. Alternate routes may be requested but are at the driver’s discretion.
• Always provide your arrival details in the UK, not departure information.
• Notify us immediately of any significant flight delays.

THIRD-PARTY PARTNERS & UPGRADES

• MINICABX LTD primarily uses its own fleet but may collaborate with trusted third-party providers when necessary.

HOLIDAY & PEAK TIME CHARGES

• A 100% additional fee applies during these times:
  • 18:00 (24th Dec) – 23:59 (26th Dec)
  • 18:00 (31st Dec) – 23:59 (1st Jan)
  • Other special or peak dates may also apply.

PAYMENT PROCESSING & SECURITY POLICY

• All card payments are processed securely by Bank Transfer, Sumup & Stripe.
• MINICABX LTD does not store full card data, only basic metadata (e.g., card type, expiry date).
• Refunds are issued to the original payment method, minus applicable fees.

PASSENGER LIABILITY & VEHICLE CARE

• Passengers are responsible for any damages or cleaning costs if the vehicle is soiled or damaged beyond normal use.

Additional Notices

WAITING PERIOD & CHARGES

• For airport pickups, passengers are allowed 45 mins free waiting time after flight landing.
• Extra waiting time is charged at £20 per hour (pro rata).
• Deferred pickup times (e.g., 30 mins after landing) can be arranged in advance.
• Non-airport journeys also incur £20/hr pro rata waiting charges.

TOLL CHARGES

• All toll fees are included in your quoted journey price.

BOOKING UPDATES & MODIFICATIONS

• Any changes must be requested by email or phone and confirmed via email.
• Do not make amendments directly with the driver.

NEW BOOKINGS & CONFIRMATIONS

• All bookings must be made through the office, website, email, or phone to ensure confirmation and insurance validity.

CANCELLATION POLICY & REFUND RULES

• Cancellations are accepted with a minimum of 24 hours’ notice.
• A 50% cancellation fee of the total booking fare will apply per cancelled trip
• If you don’t receive a confirmation email, please call our out-of-hours number:.
• No refunds will be issued if:
  • The passenger fails to show for a prepaid journey
  • Cancellation is made with less than 24 hours’ notice
• Other refund situations will be reviewed by customer support.

FEEDBACK & COMPLAINTS HANDLING

• Complaints must be made in writing within 24 hours of the incident.
• Preferably respond to your booking confirmation email.
• Some calls may be recorded for training and service improvement.

RESPECT & CONDUCT POLICY

• MINICABX LTD promotes a safe and respectful environment for all customers and staff.
• Harassment or abusive behavior will not be tolerated.
• Service may be refused to anyone breaching this policy.